Find answers to your questions about bedtime stories with Pippin, Gertie, Koko, Felix, Ella, and Hugo, or reach out to our friendly family support team.
Account setup, first stories, and trial activation
Email issues, timing, and story customization
Subscription management, payments, and cancellation
Profile updates, preferences, and privacy settings
Quick answers to the most common questions from families
Click "Start Free Trial" on any page, enter your email, create a password, and tell us about your child (name, age, and interests). You'll receive your first story within 24 hours!
Your child's first personalized story will arrive within 24 hours of signup, delivered at the bedtime you specified during registration.
Yes! We offer a 7-day free trial with full access to Premium features. No credit card required during the trial period.
First, check your spam/junk folder. Add stories@alittleboop.com to your contacts. If you still don't see emails, contact our support team - we'll resolve this quickly!
Absolutely! Log into your account, go to Settings → Delivery Preferences, and choose a new time. Stories will arrive at your new preferred time starting the next day.
Simply click the colorful buttons in the email to make story choices. Each click takes your child to a secure page where they can see what happens next. No app needed!
Our AI learns from your child's choices! Over time, stories become more personalized. You can also update their interests in your account settings anytime.
Free stories are always available. Premium personalized stories are $9.99/month with a 7-day free trial. Cancel anytime with one click.
Log into your account, go to Subscription Settings, and click "Cancel Subscription." You'll keep access until your billing period ends, then automatically switch to free stories.
Yes! Contact our support team for family pricing if you have multiple children. Each child needs their own personalized experience for the best stories.
We accept all major credit cards (Visa, MasterCard, American Express) and PayPal through our secure Stripe payment system.
Go to Account Settings → Child Profile and update any information. Changes take effect with the next story delivery, making future adventures even more personalized.
Yes! Go to Settings → Delivery Preferences and set "Vacation Mode" with your start and end dates. Stories will automatically resume when you return.
Absolutely. We use enterprise-grade encryption and never share your child's information. We only collect what's needed for personalized stories. Read our full Privacy Policy for details.
Go to Account Settings → Privacy and click "Delete Account." This permanently removes all your data. Alternatively, contact support if you need assistance with this process.
Our family support team is here to help! We typically respond within 2 hours during business hours.
Chat with our team in real-time. Available Monday-Friday, 9am-6pm EST.
Premium subscribers get priority support with faster response times.
Premium FeatureIf you have urgent safety concerns about story content, email us immediately at safety@alittleboop.com - we respond within 1 hour, 24/7.
Everything you need to make the most of your bedtime adventures
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