Just like our story characters help each other, our friendly support team is here to help you create magical bedtime experiences for your child!
Response within 2 hours • Monday-Friday
Choose the contact method that works best for you - our support characters are ready to help with any questions about stories, accounts, or billing.
Gertie loves detailed conversations! Email us for thorough help with account questions, story issues, or technical problems.
Koko loves real-time conversations! Chat with us instantly for quick questions about your account or stories.
Ella takes safety seriously! Contact us immediately for any urgent concerns about story content or child safety.
Fill out the form below and Pippin will make sure your message gets to the right team member for personalized assistance!
"I'll make sure your message gets to exactly the right friend on our team! The more details you share, the better we can help."
Include your account email address and any error messages you're seeing. Screenshots are super helpful too - they help us solve problems faster!
Our story friends have put together helpful guides for the most common questions!
Join thousands of families who've discovered the joy of personalized bedtime stories. Our support team is here to help every step of the way!
"We can't wait to meet your child and help your family create amazing bedtime adventures together!"
- The Support Team
